Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at detallessmas@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

No Refund Policy for Personalized Products

At [Detallles &Mas, we take pride in creating high-quality, custom-made products tailored specifically to your requests. Since each personalized item is made to order, we are unable to accept returns or offer refunds on any personalized products.

Please ensure that all personalization details (name, message, design, etc.) are correct before placing your order. If you notice an error with your order before it’s processed, please reach out to us immediately, and we'll do our best to accommodate any necessary changes.

We are committed to providing you with products that meet your expectations, and if there is an issue with the quality of your item upon arrival, please contact us within 7 days of receipt so we can resolve the matter promptly.

Thank you for understanding, and we appreciate your support!

You can always contact us for any return question at detallessmas@gmail.com.